Payment Portal Refunds & Cancellations

1. Scope

This policy applies to API plan, platform-service and portal charges collected directly by UPI Seva. It does not replace a merchant's own refund policy for payments that the merchant collects from its customers.

2. Cancellation requests

Customers may request cancellation of an unactivated service or unused subscription by contacting support with the order ID, registered mobile number and reason for the request. Cancellation is subject to verification of the order and service status.

3. Refund eligibility

Refund requests are reviewed where a duplicate charge is verified, a payment is collected but the ordered service cannot be activated, or an amount was collected in error. Successfully delivered, used or consumed services, and third-party provider charges already incurred, may not be refundable except where required by applicable law.

4. Payment status

A payment is treated as successful only after server-side verification with the payment provider. A screenshot, bank alert, browser redirect or pending status is not sufficient proof. Failed, reversed or duplicate transactions are reviewed before any adjustment is made.

5. How to request help

Send the order ID, amount, payment date, registered mobile number and a brief description to the official support channel below. Do not share an OTP, UPI PIN, password, API secret or card details. We may ask for limited supporting information needed to verify the request.

6. Contact

You can also use the official contact page for a payment gateway query.